Privacy Policy
This Privacy Policy explains how InstantIDHub collects, uses, stores, and protects information when you visit our website, place an order, or contact our support team.
At InstantIDHub, we respect your privacy and aim to handle customer information in a clear and responsible way. This Privacy Policy describes the information we collect through our website and how that information is used in connection with orders, payments, website functionality, analytics, and customer support.
1. Overview
InstantIDHub is an online digital account store. When you browse our website, place an order, or contact us, certain information may be collected and processed to provide our services and operate the website.
This policy applies to information processed through the InstantIDHub website and related customer interactions. By using the website, you acknowledge the practices described in this Privacy Policy.
2. Information We Collect
The information we collect depends on how you interact with InstantIDHub. Information may be provided directly by you when completing an order or contacting our support team.
Contact Information
Information such as your name and contact details may be collected when required for an order or when you contact support.
Order Information
Order details, selected products, quantities, order numbers, and the email address entered during checkout may be stored for processing and support.
Payment Information
Payments are processed through Cryptomus. Payment-related information may be processed as necessary to complete and verify a transaction.
Website Usage Data
Google Analytics may collect information about how visitors interact with the website, such as pages viewed and general usage information.
3. How We Use Information
Information collected through InstantIDHub is used for purposes connected with operating the website, processing customer orders, providing support, and improving the user experience.
- To process and manage customer orders.
- To deliver order information to the email address entered during checkout.
- To communicate with customers about their orders or support requests.
- To handle eligible replacement requests and investigate order-related issues.
- To process payments through our payment provider, Cryptomus.
- To understand website usage through Google Analytics and improve website performance and user experience.
4. Orders & WooCommerce
InstantIDHub uses WordPress and WooCommerce to operate its online store. When you place an order, information associated with that order is stored within our website’s WordPress/WooCommerce system so that the order can be processed and supported.
Order Processing
Customer information may be used to identify the order, process the requested quantity, communicate with the customer, and provide order-related assistance when necessary.
Order Delivery
Order details and account delivery information are sent to the email address entered by the customer during checkout.
Important: Please make sure that the email address entered during checkout is accurate and accessible. This allows us to process and deliver your order correctly.
5. Payments
Payments made through the InstantIDHub website are processed using Cryptomus, our cryptocurrency payment provider.
Payment processing may involve information required by Cryptomus to process, verify, and complete a transaction. Payment processing is handled through the payment provider’s systems rather than being used by InstantIDHub for unrelated purposes.
InstantIDHub does not need to store cryptocurrency wallet private keys or similar sensitive credentials in order to process a website order.
6. Google Analytics
InstantIDHub uses Google Analytics to understand how visitors interact with the website.
Analytics information can help us understand website traffic, page usage, and general visitor behavior so that we can improve the website and make its content easier to use.
Google Analytics may use technologies such as cookies or similar identifiers to collect usage information. Analytics data is handled according to Google’s applicable policies and settings.
7. Cookies
InstantIDHub uses the cookies required by WordPress/WooCommerce for normal website and shopping functionality.
These cookies can support functions such as shopping cart operation, checkout functionality, session management, and other necessary website features.
Analytics Cookies
Google Analytics may also use cookies or similar technologies for analytics purposes. These technologies help us understand website usage and improve the website.
8. Information Sharing
We do not use customer information for unrelated purposes. Information may be shared with service providers when it is necessary to operate the website, process an order, provide payment functionality, or provide analytics.
Depending on the service involved, relevant information may therefore be processed by WordPress/WooCommerce, Cryptomus, Google Analytics, or other technical services required for the operation of the website.
We do not intentionally sell customer order information as a standalone product to third parties.
9. Data Retention
Customer and order records stored in our WordPress/WooCommerce system are retained for approximately 6 months.
Order Placed
Relevant order information is stored so that the order can be processed and supported.
6-Month Period
Order records may remain available during this period for customer service and order-related purposes.
Removal
Records are removed after the applicable six-month retention period.
10. Data Security
We take reasonable steps to protect information stored through our website and limit access to information to purposes related to operating the service, processing orders, and providing support.
However, no website, online service, or method of electronic transmission can be guaranteed to be completely secure. Customers should avoid sending unnecessary sensitive information through ordinary contact channels.
11. Your Choices & Requests
If you have a question about information associated with an order or want to ask about information connected with your customer record, you can contact the InstantIDHub support team.
When contacting us about an order, providing your order number and the email address used during checkout can help us locate the relevant order and respond more efficiently.
Requests are handled based on the information available to us and the nature of the request.
12. Contact Us About Privacy
If you have questions about this Privacy Policy, your order information, data handling, or a privacy-related request, you can contact InstantIDHub through the available support channels.
Need Help With Your Information?
Contact our support team and provide your order number where applicable so we can understand your request and assist you.
13. Updates to This Privacy Policy
We may update this Privacy Policy when our website, services, payment process, analytics setup, or data handling practices change.
When changes are made, the updated version will be published on this page with a revised “Last Updated” date.
Have a Question About Your Order?
If you need help with an order, payment, delivery, or privacy-related request, our support team is available through the available contact channels.
Contact InstantIDHub
