Replacement Guarantee
Review our replacement policy, reporting period, and the information required when requesting assistance with an order.
Our Replacement Guarantee
At InstantIDHub, we provide a 24-hour replacement guarantee for eligible account issues. If you experience an issue with an account after delivery, please contact our support team as soon as possible so the issue can be reviewed.
Report Issues Within 24 Hours
Any issue that may qualify for replacement must be reported within 24 hours of delivery. Requests submitted after the 24-hour period may not be eligible for replacement.
What You Need to Provide
When contacting our support team about a replacement request, please provide the following information. Complete information helps our team review your request more efficiently.
Order Number
Provide your order number when contacting our support team.
Checkout Email
Provide the email address used during checkout when requested.
Proof of Issue
A screenshot or other relevant proof showing the issue may be required.
Replacement Eligibility
Replacement requests are reviewed on a case-by-case basis based on the applicable replacement conditions. A replacement may be provided when the reported issue is determined to be eligible under our replacement policy.
The replacement policy does not mean that every reported issue automatically qualifies for a replacement.
How to Request a Replacement
If you experience an issue with an eligible account, follow these steps to contact our support team.
Contact Support
Contact InstantIDHub support within 24 hours of delivery.
Provide Your Order Number
Include your order number so our team can locate your order details.
Explain the Issue
Clearly explain the issue you experienced after receiving your order.
Provide Supporting Proof
Provide a screenshot or relevant proof if requested by our support team.
Review & Assistance
Our team will review the information provided and assist you with the next steps.
Please Check Your Order Promptly
Please make sure you check your account details after receiving your order. If you notice an issue, contact support promptly rather than waiting until the replacement period has expired.
Replacement requests without sufficient order information or supporting evidence may require additional information before they can be reviewed.
Need Help With a Replacement?
Contact our support team if you have an issue with your order or need to request a replacement. Please include your order number for faster assistance.
